Shopping Cart

Your cart is empty

Continue Shopping

Return & Refund Policy

Last updated November 14, 2020

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
- Gift cards
- Downloadable software products

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

 

DUTIES AND TAXES

Shipping fees, duties, taxes, customs fees are non-refundable on refused/return packages. If your merchandise or package is returned due to a refusal of delivery, failure to pay customs, or failure to pay duties charges - you will be responsible for the cost of shipping and will be sent store-credit for the remaining paid amount. By purchasing from CLÉONE, you accept that duties may be required to import the products into your destination country.

We are also not responsible for any VAT or Customs Duty Tax, and it is at the sole discretion of the customer to pay any fees associated with VAT or Customs Duty Tax.

 

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

 

GIFTS

If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

 

SHIPPING

To return your product, you should mail your product to str. Kapitan Dimitar Spisarevski 71, 1000 Sofia, Bulgaria

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.