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After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. During holiday seasons, processing times may take longer due to high order volume. Purchases made after 11 am UTC will not be shipped out until the next business day. If you order after 11 am UTC on a Friday, your order will likely be shipped out on the following Monday.
Once your order ships, you'll receive a shipping confirmation email and tracking number. If it has been more than two business days since you placed your order and still have not received a tracking number, please contact us, and we'll gladly assist you.
We try to find the most appropriate shipping method based on the destination.
Standard shipping time across Europe may take between 3-5 business days.
Express shipping time across Europe may take between 1-3 business days.
Standard shipping time to the other countries may take between 7-14 days.
Express shipping time to the other countries may take between 5-7 days.
Some circumstances are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we cannot guarantee the exact delivery time.
If your order was canceled unexpectedly, our fraud filter has likely marked your order as fraudulent. If you are sure this is not true, please order again with your Paypal account. If you don't have Paypal, you can easily register at www.paypal.com.
Please reach out to our customer support, and we'll respond as soon as we can.
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